Cancellation Policy

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, cancellation is possible only if the product has not been shipped by us.
Cancellation is not possible for the orders obtained on special occasions like Pongal, Diwali etc. These are limited period offers and therefore cancellations are not possible.
In case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the product.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
To cancel your order, kindly mail us at info@agr-sanitar.com 
Full payment will be credited back to your bank account within 7 working days.
agr-sanitar.com reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:

  • - Unavailability of the product.
  • - Errors in the details provided (us or customer).
  • - Problems identified by Credit and Fraud Avoidance department.

In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account


Return Policy

What is AGR-SANITAR return policy?

At agr-sanitar.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

AGR-SANITAR will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

  • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
  • We would not be able to accept a product if it shows sign of being broken or tampered with by you.
  • We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Please Note: We may not be able to exchange products bought during sale or discount.Replacement/exchange is subject to product/ stock availability.


FAQ:

What is the return procedure if I have received a wrong product?

In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.

What is the return procedure if I have received a Defective/Damaged Seller warranty product?

The return process would remain the same. Please register your complain within 48Hrs of delivery along with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What are the time lines provided for the Replacement/Refund?

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

What is the Payment Mode for Refund?

It would remain the same as paid by you to agr-sanitar while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.

I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?

Only the Product amount would be refunded as we do not refund the shipping charges paid by you.


Refund Policy

AGR-SANITAR thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed. 

The order may be cancelled before shipment due to any of the following reasons: 

  • The specific product/model is out of Stock.
  • The order could not be shipped within the specified timeline.
  • On customers request.
  • The shipping address is not serviceable.
  • Any other reason beyond the control of merchants or agr-sanitar.

The orders may be cancelled post shipment and delivery due to any of the following reasons: 

  • Established defect in the product which the seller is not able to either replace or repair.
  • Correct product could not be delivered.
  • Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  • Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner. 

Conditions: 

  • Ensure that the product is in seller warranty.
  • Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
  • Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  • The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
  • Any charges levied as tax is not eligible for refund.

Terms & Conditions

Welcome to www.agr-sanitar.com. Kindly read our Terms and Condition carefully before placing your order.

Your Account
Registration is required during the purchase of products through this website.We request you to keep your username and password confidential, to prevent unauthorised access to your account. You will be responsible for all the activities that occur under your account or password. Incase if you believe that your account has been used without your authorisation, kindly inform us immediately.
Please ensure that the details provided to us during registration are correct, complete and up to date. In case of any change in your contact details (e.g. change of email or postal address), kindly update the same accordinlgy to ensure smooth process of future transactions.
You can access and update your account details using the 'My Account' area of the Website.

Privacy
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address,phone number). For details on how we use this information, please read our Privacy Policy Statement.

Electronic Communication
When you visit our site, you can communicate with us electronically through Enquiry link or directly send mail to info@agr-sanitar.com

Product information and Availability
We do not warrant that product descriptions and other information displayed on the website is accurate, or error free, including its availability at the moment of processing the order.

Risk of Loss
All items purchased from us are made pursuant shipment contract.This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Changes
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

Internet Banking

  • Internet Banking is a full-service facility that allows you to do your banking with complete security from the comfort and safety of your home or office.
  • Use Internet Banking To Minimise The Risk of Fraud.
  • Utilise paperless options. Restrict receipt of paper statements by subscribing to e-mailed bank account statements, credit card statements and demat account statements.
  • Monitor your account activity regularly by checking your balances and statements. This helps you to detect fraudulent transactions, if any, quickly. The earlier a fraud is detected, the lesser will be its financial impact.

Cash on Delivery Payment (COD)

  • Cash on delivery is applicable only within Chennai
  • Cash has to be paid to the courier representative only during the time of delivery.
  • Only cash will be accepted at the time of delivery.
  • Cheques or Demand Drafts are not accepted.
  • Gift vouchers will not be applicable on COD orders.

Card Payment
You can order and pay securely with our online shopping cart. We accept payment by most major credit and debit cards. Your order will be processed only on receiving the payment. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for the delay or non delivery of your order caused by the same.
We accept Visa, Master & Mastro Card Amro along with Net banking of all Bank, We also accept payments through a wide range of debit cards.


Shipping Policy

AGR-SANITAR (www.agr-sanitar.com) ships its products to almost all parts of India around Asia. Agr-sanitar has a transparent and clear shipping policy for all orders placed on our website. Confirmed Orders placed will be shipped within 48 hrs. Our products will be shipped on all days except Sunday, National Holidays and State Govt. Holidays.

For all areas serviced by reputed couriers, the delivery time will be within 5 to 7 business days of shipping. However reaching for other ares more than 3 Kg or high volume may take time due to unforeseen events to reach. For other areas, the products will be shipped through Indian Postal Service and may take 1-3 weeks to get delivered depending on the location.

We will mail you the courier details to your email address. In case you do not receive a mail from us within 2 days of placing an order please check your junk folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

To know about the shipping status of your order, please write us to info@agr-sanitar.com


Privacy Policy

Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential.We do everything we reasonably can, to protect your rights of privacy on systems and the website, controlled by us. We often may provide hyperlinks to third party websites for product related information. We are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by those third parties, who are not subject to our control.You should take note that the information and privacy practices of such sites, may be different from ours. Our privacy policy is subject to change at any time without notice.You can access and update your account details using the 'My Account' area of the Website.

What data  information do we collect ?
We collect data information from you, when you register on our site,place an order or fill out a form. The following data  information will be collected

  • Name and email address
  • Contact information including phone number
  • Demographic information such as postcode
  • Other information relevant to customer surveys

What do we use your data  information for ?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.

  • Internal record keeping
  • To improve our customer service
  • To process the transaction

How do we protect your data  information?
We are committed to ensuring that your data information is secure. In order to prevent unauthorised access or disclosure, we implement a variety of security measure to maintain the safety of your personal data information, when you place an order or register.
Third party links
Occasionally, we may offer third party services on our website. These third party sites have separate and independent privacy policies. So we have no responsibility or liability for the content and activities of these linked sites.


Disclaimer Policy

  1. By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use.
  2. We may change these terms at any time without prior notice. Please review these terms regularly to ensure you are aware of any changes made. Your continued use of the site, after changes are posted means you agree to be legally bound by these amended terms as well.
  3. You may not copy, download, make available to the public, or otherwise use our websites content in any way except for your own personal, non-commercial use.
  4. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the website.
  5. Under no circumstances we will not be liable for any of the following losses or damages (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or any indirect, consequential, special or exemplary damages arising from the use of the website regardless of the form of action.
  6. We do not warrant that the content provided in the site will be error free, that defects will be corrected, or the server that makes it available are free of viruses or bugs.
  7. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid, foreseen, unforeseen or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive.
  8. We reserve all the right to amend, modify, without any notice, terms and conditions (including privacy policy), or any other technology of the like nature which shall be developed in the future as provided by agr-sanitar.
  9. Through this website you are able to link to other websites which are not under the control of agr-sanitar. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  10. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  11. All these terms shall be governed by and interpreted in accordance with the laws of India.

Any questions or clarifications with respect to these policies can be sent to us at info@agr-sanitar.com.